Empowering you to make informed choices

CGA seeks to empower people to make informed choices on safe and sustainable goods and services and protect the consumers against unfair practices

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Know your consumer rights.

The Consumer Grassroots Association (CGA) is an independent, self-funded, multi-sectoral, non-political and non-profit Association committed to grassroots consumer protection, education, research, consultancy, anti-counterfeits campaign and business rating on consumerism and customer-care issues.

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Seek fair, just and stable market places.

CGA works towards a fair, just and safe marketplace for all Kenyan grassroots consumers in all sectors of the economy. The Association has been in existence since January 2015.

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Structured Consumer Sensitization Programs

CGA has been running structured Consumer Sensitization Programs which targets government, Private sector, on-State Actors and ordinary consumers to promote regulatory framework, Monitoring and Evaluation and Research to enhance consumer protection interventions..

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Consumer Grassroots Association (CGA)

Consumer Grassroots Association (CGA) is an independent, self-funded, multi-sectoral, non-political and non-profit Association committed to grassroots consumer protection, education, research, consultancy, anti-counterfeits campaign and business rating on consumerism and customer-care issues.
CGA works towards a fair, just and safe marketplace for all Kenyan grassroots consumers in all sectors of the economy.

Our Services

CGA seeks to empower people to make informed choices on safe and sustainable goods and services and protect the consumers against unfair practices in the market place where individual and collective consumer rights are secure and respected.

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For Consumers

If you don't feel satisfied after going through a retailer's complaint process, we're here to help. We can investigate your case, working with you and the retailer to resolve the problem. We're totally independent, so you can be sure of a fair result. What's more, if your purchase qualifies for our service, it's totally free. Ready to start?

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For Businesses

We don't just help resolve disputes, well-being work to raise standards across the whole industry . Through training, advice and support we help businesses understand their legaa obligations to consumers. For our members, making this clear commitment sends a strong positive message to their customers. To add your name to their ranks, start here. (enclosed)

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Consumerism in Kenya

As a consumer, it is an overwhelming situation to be in. To make the right choices, you must be adequately armed with enough information to handle this deluge.

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Competition and Consumer Protection

One of the important functions of Government is to create an enabling environment in which enterprises operate. Clear policies and legislation have to be put in place to foster a competitive environment for business enterprises, thereby increasing efficiency in the economy to the ultimate benefit of both consumers and producers.

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Our Gallery

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At Forum

Consumer protection.

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At A Legislative Forum

Consumer Tips.

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Marketing

Consumer laws.

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At forum

Consumer Protection.

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At forum

Consumer Tips.

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Consumers Forum

Consumer Laws.

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Consumer Movement

Protection Tips.

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Consumer Forum

Consumer Rights.

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Planning the moves

Consumer Legalisation.

Press Release

Welcome to CGA Press Release, here we you will snapshots and info about press releases.

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KAJIADO COUNTY CRISIS

Following the complains of water crisis in Rongai we held a meeting with Oloolaiser Water and Sewage Managing company director to streamline the issues.

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STATE OF AFFAIRS REGARDING MATATU STRIKE.

Yesterday, the country's transport sector was paralyzed following countrywide strike by matatus, CGA has received shocking reports for the matatu strike and is acting accordingly to protect consumers.

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CGA Sessions

It is human nature that light is not appreciated until darkness is experienced, the government has taken this theory too far in regard to counterfeits, reacting long after the milk is spilt.

Our Training Courses

CGA offers a range of training courses covering consumer rights,consumer protection, customer services and complaint management. We provide the knowledge and context to ensure that you are equipped to resolve customer complaints and to understand how legislation can affect your business.
All of our courses draw upon the vast experience gained through our handling of thousands of complaints each year

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Dates of our current open training courses are shown on the Eventbrite calendar to the right.
To discuss your requirements in more details please contact us: call 0705609000 or e-mail info@cgakenya.com

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Our training courses can be delivered in-house and tailored to suit your specific needs. We also offer a range of other training courses throughout the year.
To discuss your requirements in more details please contact us: call 0705609000 or e-mail info@cgakenya.com

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Team Members

Meet our amazing team at CGA Kenya.

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Alice Nyaberi

President.
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Jacob Oyugi

Adminstrative Director
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Dr. Peter Mwencha

Director Programs
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Abraham Mutai, MBA

Chief Executive Officer
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Know Your Consumer Rights!

All CGA policies on specific issues are shaped and framed within a set of general, consumer-oriented principles. Eight such principles govern consumer associations belonging to the worldwide federation of consumer groups, Consumers’ International (CI).

Lates News

Welcome to our blogs, here we put the news about consumer rights

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How safe is your milk?

Jacob Oyugi
11 Apr 2019

It is human nature that light is not appreciated until darkness is experienced, the government has taken this theory too far in regard to counterfeits, reacting long after the milk is spilt.

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Food Waste In Kenya.

Alice Nyaberi
16 05 2019

Food waste is a real disaster in a country where millions are going hungry. It pains when a small fraction of the populatuon that is lucky to afford a meal, go about wasting the very rare commodity. Young children and mothers are crying for a meal that someone else could be throwing to the dustbin at this very moment. A meal that could save a life somewhere else.

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How safe is your milk?

Admin
11 Aug 2019

It is human nature that light is not appreciated until darkness is experienced, the government has taken this theory too far in regard to counterfeits, reacting long after the milk is spilt.